Carers Information - update from Gloucestershire County Council

(Published on 28/03/2019)

The provider of Gloucestershire County Council contracted services for Adult Carers will change from 1st April 2019 from Carers Gloucestershire and Guidepost Trust to PeoplePlus. The service will be called ‘The Gloucestershire Carers Hub’.


From 1st April 2019, referrals can be made to The Gloucestershire Carers Hub via their website (at the moment this is just a landing page with full website due 1st April) or by telephone 0300 111 9000. An email for general enquiries is


Address :-

The Gloucestershire Carers Hub

Conway House

31 Worcester Street




The council have been working with Carers Gloucestershire, Guideposts and PeoplePlus to ensure the transition of services is as smooth as possible.

The main points to note are:

  • Carers have been sent letters from Carers Gloucestershire and Guideposts informing of the change in service provider and transition of services

  • The main telephone number 0300 111 9000 is being transferred from Carers Gloucestershire to The Gloucestershire Carers Hub

  • The emergency number for the Carers Emergency Scheme will stay the same, so the number on Carer’s emergency cards is still the number to call in an emergency

The current providers of Carers Breaks will continue to provide those breaks after 1st April


They new contract will be providing:

  •  Information, advice and guidance
  •  Carers assessment and support planning
  •  Carers Emergency Scheme
  •  Carers Breaks
  •  Hospital Liaison
  •  Carers’ Voice
  •  Positive Caring education and training
  •  Carers emotional support and counselling
  •  Peer support and support groups


Up to Friday 29th March 2019, referrals to Carers Gloucestershire via email will be re-directed to The Gloucestershire Carers Hub, however, Carers Gloucestershire will continue to receive referrals over the telephone until 29th March on 0300 111 9000.


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